Privacy
Policy

1. Who we are

NexuxCo is a trading name of LWG Logistics Ltd, a company registered in England and Wales (Company No. 13603576). Registered office: 31 Carisbrooke Road, Liverpool, L4 3QX, United Kingdom. VAT No. GB 421918406. We are based in Doncaster. LWG Logistics Ltd is the data controller for the personal data described here. Contact: contact@nexuxco.uk.

2. What we collect

• Contact details you send us by email or WhatsApp: your name, business name, email, phone number and your message.
• Business information you share for an audit or our services: your property details, website and listing links.
• Billing details: business name, address and invoice records.
• Technical data from visiting this site, such as your IP address, collected by our hosting provider for security.

3. How we use it

• To answer your questions and prepare a free audit or quote. Legal basis: steps before a contract, at your request.
• To provide the services you buy from us. Legal basis: contract.
• To send invoices and keep financial records. Legal basis: legal obligation.
• To keep this website secure. Legal basis: legitimate interests.

We do not sell your data and we do not send you marketing without your consent.

4. Your guests’ data

Some services involve your guests’ personal data, for example guest messages, review requests and email offers. For that data, you are the controller and we are your processor. We only use it to provide the service you asked for, and email offers are only sent to guests who agreed to receive them.

5. Who we share it with

We share data only with providers we need to run our business:

• Cloudflare, which hosts this website.
• Apple (iCloud Mail), which provides our email.
• WhatsApp (Meta), if you contact us there.
• Platforms you ask us to work on, such as Google Business Profile, Booking.com or Airbnb.

Some of these providers may process data outside the UK. When they do, they use safeguards approved under UK data protection law.

6. Cookies

This website does not use advertising or analytics cookies. Our hosting provider, Cloudflare, may set strictly necessary cookies to protect the site from bots and attacks. These do not track you and do not need your consent.

7. How long we keep it

• Enquiries that do not lead to work: up to 12 months.
• Client and invoice records: 6 years, as required for tax purposes.
• Guests’ data handled for you: only while we provide the service, then deleted or returned to you.

8. Your rights

Under UK data protection law you can ask to see, correct or delete your data, object to or restrict how we use it, and ask for a copy in a portable format. To use any of these rights, email contact@nexuxco.uk. We reply within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Changes

We may update this policy. The date at the top of this page shows when it was last changed.